“With the spread of COVID-19, breaking news and announcements have been coming at us at an accelerated rate,” says Duck River Electric Membership Corporation (DREMC) President and CEO Scott Spence. “Life as we know it has been altered, and our sense of normalcy has been disrupted.”
“At DREMC, we want our members to know we are here for you during this trying time,” adds Spence. “Our focus continues to be providing our members with the outstanding service they deserve.”
DREMC has established measures to protect employees, members and their families, including, but not limited to the following:
- Lobby walk-in traffic has been temporarily suspended.
- Drive through hours have been extended in most locations.
- Fast, free payment options are encouraged by using our mobile app, online payment portal at www.dremc.com or by calling any office.
Additionally, DREMC employees have been requested to maintain six feet of distance between all persons to help protect your family and theirs. Spence says that if you see electric crews out working, please understand if they maintain a safe distance. Maintaining adequate social distance not only complies with local, state and federal guidance on the topic of social distancing, but also helps ensure DREMC provides reliable electric service and keeps the lights on. He adds that keeping employees healthy means they are able to continue responding quickly to power outages caused by trees, wind, lightning and other sources of outages.
“We are all in this together,” says Spence, “and I am confident that we will get through today and what lies ahead. We appreciate our members for their continued understanding and patience as we do all we can to serve you well.”